Frequently Asked Questions

Do you have questions about our cleaning practices or policies?  This is the place to find your answers.  Don’t forget, receiving a quote for your specific home is FREE with no obligation, and you can ask your rep anything!

VOC stands for Volatile Organic Compounds. It is the name given to a substance that contains carbon and that evaporates (becomes a vapor) or “off-gases” at room temperature. VOCs are widely used in household and commercial products. Some cleansers, disinfectants, waxes, glues, cosmetics, dry cleaning products, paints, varnishes and preservatives include VOCs, and they are also found in cigarette smoke and pesticides.

Exposure to elevated levels of VOCs may cause irritation to the eyes, nose and throat. Headaches, nausea, and nerve problems can also occur. Some people do not appear to have any kind of reaction to fairly “low” amounts of VOCs, while other people are fairly sensitive. Studies of animals have shown that breathing some types of VOCs over a long period of time can increase the risk of getting cancer.


3-5 years is a good guideline, unless you have sensitivities, like allergies, asthma or respiratory issues within the home, then every 1-2 years is recommended. (Air Duct cleaning)

No, you will notice a fresh scent that will dissipate within a day or so, it is strictly a sanitizer, and will not cause perfume headaches. (Air Duct Cleaning)

If you have had your ducts cleaned previously, for them to have done a good job there will be a hole cut into your main trunks in the basement. They should be properly sealed after cleaning with screws and tape so not to compromise the flow of the system.

We will use the same holes, or cut new ones to ensure your main trunks are clear of debris. We will seal them all properly.

Every situation is different. A carpet that has been maintained by us from the beginning will dry quickly at each cleaning because it has been properly maintained.

If your carpets have been well maintained, vacuumed regularly and cleaned regularly, then with normal traffic, carpets should dry within 4-7 hours.

If it is a restoration clean because it has been too long between cleans, or has extensive stains, carpets may be damp, not wet, but damp in main problem areas for longer. Ask your technician what he expects when he arrives, or have a free assessment done prior to cleaning if you are not sure what to expect.

In bedrooms we mostly clean traffic areas, we ask you to put as much as you can on the beds and tuck in bed skirts. We will move what is necessary. If you need bedroom furniture moved this can be arranged.

In family rooms, living rooms, dining rooms, dens and basements we will move furniture in the main traffic areas if small breakables have been removed. We do not move televisions or china cabinets. (Carpet & Upholstery Cleaning)

Yes, all of our products are safe for kids and pets. It is best to wait until the carpet is completely dry and give it a thorough vacuum before returning to regular use.


Blotting is the key!

Use an old towel, fold it several times and blot up as much as possible, refold and blot again until most is removed.  Add a little cold water and keep blotting.  Then, mix 3 parts baking soda to 1 part water and apply it to the stain, let it dry and then vacuum up the paste.

If stain remains, call us for a bottle of stain remover, or to book your carpet cleaning!