Terms and Conditions

Core Cleaning reserves the right to make amendments to these conditions without giving prior notice. By requesting Core Cleaning to provide service by any means including telephone, email, fax, booking form and or direct conversation – the client accepts that these terms and conditions are binding.

No Term or Contract: There is no term to this agreement between the customer or Core Cleaning. You may cancel your re-occurring or one time cleaning service no later than 48hrs prior to the scheduled booking. A late Cancellation fee of 50% of the originally scheduled work may be charged if notification is received with less than 48hrs before the scheduled clean. Core Cleaning also reserves the right to cancel the service provided at any time.

Bonded and Insured: We strive to provide the most professional cleaning company you hire. All the professionals are bonded and insured.

CONDUCT: Our employees will be respectful while in your home.

PETS ESCAPING FROM THE HOME: We cannot be responsible for pets that “escape” when our Housekeepers or Technicians are entering/exiting your home. If your pet will be “roaming free” during the clean, please let us know in advance, so our staff can be on alert when they open doors.

EQUIPMENT AND SUPPLIES: We provide our own cleaning supplies and equipment including vacuums, mops, and cleaning products. If you have a specific product you want used, please call our office so your file can be notated.

ARRIVAL TIME: If you require an AM or PM schedule we will make every effort to accommodate your request however no times are guaranteed.

THE TERMS & CONDITIONS FOR THE PAYMENT POLICY: Payment is due in full when booking a schedule online.

  • Payment methods accepted are: Credit Cards (Mastercard/Visa)

SECURITY ALARMS: If your home is equipped with a security system, please ensure that it is in the “OFF” position or inform our office of the codes and input sequence before your scheduled cleaning. Please be sure to notify our office if this code changes.

Cancellations: Core Cleaning reserves the right to suspend or cancel a booking if there are problems with the access, water or electricity supplies, or problems working around other contractors and /or service providers, as well as interference from any party. The client will still be held liable for the full cost of the agreed service.

ACCIDENTS & THEFT: The client is responsible for securing – cash, jewellery and any other items of value. If you have valuables or heirlooms, etc., it would be helpful if they would be put away to avoid accidents. Regrettable and although not common, from time to time, something may be broken. Our personnel are instructed to call our office at once if ANYTHING is broken, and to leave you a note advising you of the accident. In the event an item is damaged or broken, we reserve the option to repair or replace the item, if it was caused by our team, you must report this incident within 24 hrs of service. Any damages should be brought to our attention right away.

PETS and PLANTS: If you have pets, our cleaners do appreciate it when they are secured and that you pick up after them. We do not clean litter boxes or urine/feces from the floor. Due to the individual care that plants require, we are not able to water or maintain them.

QUALITY CONTROL: Our quality control consists of making home inspections and phone calls. A supervisor may be on site with our Housekeepers or Technicians. They may also call you at home or work to follow-up on the services provided. We believe that inspections and client contact is the best way to help in exceeding your expectations and improve our high standards.

IF THERE’S A PROBLEM: We guarantee our work. Contact our office before 11am the day following your cleanings (11am Monday for Friday cleanings) and we will make every effort to correct the problem.

KEYS: Please make sure your home is accessible to us. Please communicate to us ahead of your cleaning service how our team may gain access to your home or area/s to be cleaned.

OFFICE HOURS: Our office is open Monday through Friday 9:00am to 5:00pm. After hours and weekends, a voicemail can be left and we will return it on the next business day.

By visiting this website you are agreeing to the terms & conditions4